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"It's a mess': Messages to Southwest pilots show meltdown ... - ABC News
Southwest executive testifies after meltdown, promising ... - NBC News
Southwest Airlines says it will introduce ... - Associated Press News
Southwest COO says 'we messed up' in prepared testimony : NPR
Southwest Airlines Announces Leadership Changes
Southwest Airlines "held together with duct tape," pilot says - CBS News
It's been a year since Southwest's epic meltdown. What's changed? - NPR
Southwest Airlines Faces Tough Questions From Senators
Southwest Airlines to testify at U.S. Senate hearing after meltdown
Southwest to tell U.S. lawmakers 'we messed up' during holiday …